A contract established after system or software delivery in which the development vendor agrees to provide maintenance and incident-response services. Under a typical maintenance contract, if a system failure is caused by a defect in the vendor's code, the vendor is obligated to investigate and fix it at no charge. The scope of coverage and cost allocation vary according to the terms agreed upon.

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• 2011h23tokubetsu #92W 社は X 社の納品したシステムを検収すると同時に、X 社と保守契約を結んだ。この翌月に販売管理システムで障害が発生した場合、W 社として行うべきことはどれか…