Quality is defined in JIS Q 9000 (aligned with ISO 9000) as the degree to which a set of inherent characteristics fulfills requirements. The key criterion is how well a product or service meets customer requirements, meaning high customer satisfaction and low complaint rates indicate good quality. Quality management systems based on the ISO 9000 series are widely adopted in industry.

Past questions testing this term · 1 questions

• 2010h22a #13JIS Q 9000 では，品質とは “本来備わっている特性の集まりが，要求事項を満たす程度” と定義されている。この定義に基づいて評価したとき，品質の良い製品…