Short for Service Level Management. An ITIL process concerned with monitoring service delivery and conducting regular reviews to maintain and improve quality in line with the targets agreed in a Service Level Agreement (SLA). Its primary purpose is to ensure that the commitments made to customers are consistently fulfilled.

Past questions testing this term · 2 questions

• 2021r03 #53IT サービスにおける SLM に関する説明のうち，適切なものはどれか。
• 2016h28h #41SLAの合意内容を達成するために，サービス状況のモニタリングやレビューなどを通じてサービスレベルの維持や向上を図る活動を何というか。